Products & services

SugarCRM support

One of the cornerstones of Redpill Linpro’s business is to offer first-class support for the products that we work with. We believe that effective support is a prerequisite in order for you as a user to feel secure and confident with software that is enterprise-critical in your organisation. We have hence decided that the answer to the question concerning who takes the responsibility is: Redpill Linpro

Silver

This package is directed towards businesses that use SugarCRM on a daily basis and wish to ensure that they are able to receive assistance and support regardless of precisely which questions concerning SugarCRM that they might conceivably come across during its use. The package encompasses possibilities for support over the telephone, the Internet and by E-mail.

  • E-mail, Internet and telephone 8:30 am – 5:00 pm weekdays.
  • Response time 2 hours
  • No restriction on reported cases

Gold

This is the package for those with really strict requirements for the accessibility of support and who wish to ensure that they can contact somebody who will provide support regardless of the time of day. Do you also have enterprises in several time zones, which causes normal Swedish working hours to not be sufficient for supporting your organisation? The Gold package encompasses the following:

  • Nordic language E-mail, Internet and telephone support 8:30 am – 5:00 pm weekdays. English-language support at all other times.
  • Response time 1 hour
  • Availability 24 hours per day, 7 days a week, 365 days per year.
  • One allocated specific support resource
  • 1 day of on-site training per year

Please feel free to contact us for a discussion concerning precisely which of the different support offerings is most suitable for your organisation.

 

Additional information