Application management
Application Management of business and operationally critical systems is one of the most important areas for many private and public companies – not only because it is important to continuously be able to meet businesses’ or customers’ requirements, but also because this process must be cost effective. Redpill Linpro has solid experience of Application Management (AM) and has AM commissions for many major Nordic organizations.
Redpill Linpro’s ITIL orientated AM concept is adapted to the customer’s needs and the commission can include the following components.
- AM desk for handling incidents with accessibility up to 24/7/365
- Management leader
- Establishing a process manual, relevant management processes and OLA with relevant players, and continuously maintaining these
- Incident, Problem and Change management; Following up incidents and ensuring these are analysed and considered by the management team
- Initiating and guiding planned management, i.e. planned measures, requirements and change management
- Release management
- Other management planning and ongoing management meetings
- Ongoing reporting in accordance with the agreed reporting structure
- Development and management team
- Working on unplanned management input via an SLA up to 24/7/365 with 30 minutes response time
- Performing continuously planned management where the team can be easily scaled up and down in accordance with the customer’s needs over the year
Redpill Linpro often provides relevant development, testing and staging environment operations within the framework of the commission, and we also perform commissions to operate the production environment.
Where the solution is built upon Open Source components Redpill Linpro can also give support by supplementing the total engagement with a support agreement.
Via Redpill Linpro’s AM concept a number of tools for incident management, event management, reporting are provided, as is, of course, a complete environment for planned development, including all relevant development tools, version management, system for building and deployment, continuous integration and Wikis, which cover all documentation. Since the entire development environment is based on Open Source, this also gives the customer a complete development and management platform to which he has free user rights. They are therefore not locked in.
Some of the criteria that differs Redpill Linpro’s AM concept from others’ are:
- The solutions through which Redpill Linpro delivers AM services are often based on Open Source components. Redpill Linpro has special competence in these components, which means extra security and value for the customer
- Development orientated work, whether this is planned or unplanned, is always performed by active developers. We do not believe in the thesis of using special management programmers. On the contrary, our most capable developers continuously work on management in order to better create a manageable program code
- All planned development work occurs according to mobile models; SCRUM, Wiki centred documentation models, etc
- All management work shall, as far as possible, be based on Test Driven Development and Continuous Integration in order to increase quality, delivery precision and manageability in the long term and to lower costs.
We believe that via our competence, experience and innovative service concept, we can deliver AM services to your organization with better accuracy, higher service levels and lower costs.
Contact us so we can describe what we can do for you.
