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SugarCRM is a customer relationship management software suite with an open source foundation. It is extensively used by businesses to streamline their customer management processes. SugarCRM encompasses all aspects of dealing with prospects and customers including sales force management, call centers, marketing and technical support in any business. With SugarCRM, the communication between the customer and business becomes smooth, creating an effective feedback mechanism.It is built on the PHP coding platform and provides CRM functions like sales management, lead tracking, project management and issue tracking "out of the box".

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