It is late night. You have just arrived at your Grandparents, when the SMS beeper goes off. There is a problem with a SAN controller, and the on-call person know you fixed it the last time. Now, if you only had documented it.
You know you have to fix this yourself, but you have no VPN access. You don’t even have an Internet connection, except your 3G mobile phone, and you really need access to that admin web GUI. There ... [continue reading]