Sovereign, compliant and unified collaboration for everyday operations
“With Rocket.Chat, we With Rocket.Chat, we get a tool for communication that is very easy to use and at the same time meets our regulatory compliance requirements.”
Jenny Nilsson, IT Strategist at Elsäkerhetsverket
Photo: Elsäkerhetsverket
Challenge
Finding a compliant and reliable solutions for communication and cooperation
Like many other authorities, the Swedish Electrical Safety Authority previously used Skype for Business, but then switched to StarLeaf. When the platform went bankrupt and was discontinued in 2022, they had to act fast to make sure their users wouldn’t be left without options to communicate and collaborate digitally.
Elsäkerhetsverket required a solution that met strict requirements on how information and personal data may be processed. With evolving data protection regulations, using cloud solutions outside the EU wasn’t an option.
To guide their search, they looked at an eSams final report from the Digital collaboration platform project. Among the recommendations, Rocket.Chat stood out for its usability, which was decisive for Elsäkerhetsverket.
In their search for a replacement, they turned to Redpill Linpro, a trusted partner with a proven track record in implementing secure, compliant solutions for Swedish government agencies.
With security, compliance, and usability at the forefront, Rocket.Chat for chat and Jitsi for video meetings were chosen as the reliable communication tools Elsäkerhetsverket needed.
Photo: Elsäkerhetsverket
Solution
How Rocket.Chat became integral to the daily government operations
Today, Rocket.Chat is more than just a communication tool for Elsäkerhetsverket; it’s their backbone for efficient and reliable collaboration.
“Rocket.Chat mets many of our communication needs - secure messaging, audio and video calls, and document sharing. It checked all the security and usability boxes for us.” Jenny Nilsson, Elsäkerhetsverket
Ensuring the highest standards of data security for Elsäkerhetsverket, no matter the deployment
Elsäkerhetsverket’s top priority was the processing of information and personal data, with regulatory compliance being non-negotiable. Redpill Linpros sovereign, cloud-hosted solution that keeps data secure within the EU was the perfect match.
How Rocket.Chat powers Elsäkerhetsverket’s mission
A standout feature for Elsäkerhetsverket has been the ability to save conference chats and automatically create Discussions after calls.
“Being able to save chats and refer to them later makes meetings more efficient and actionable. It’s really appreciated.” Jenny Nilsson, Elsäkerhetsverket
Here’s how Rocket.Chat supports them focus on what they do best:
- Real-time communication for daily operations: From quick updates to in-depth discussions, Rocket.Chat keeps employees connected. Messaging and calling are now second nature, seamlessly integrated into their everyday workflows.
- Reliable, crisis-ready messaging: When emergencies strike, Rocket.Chat becomes the lifeline. It provides a secure, reliable channel to coordinate updates, resolve issues, and keep operations running smoothly without disruption.
- Staying connected in a hybrid workplace: Whether working remotely or from the office, Rocket.Chat ensures communication is always within reach. Elsäkerhetsverket benefits from the mobile accessibility to support their hybrid workplace, allowing employees to stay productive and connected from anywhere.
- Coordinate projects seamlessly: From planning to execution, Rocket.Chat helps teams track progress and deliver updates.
Redpill Linpro: A trusted partner in the EU
Elsäkerhetsverket relied on Redpill Linpro’s expertise to ensure a smooth transition. Known for delivering secure digital workplace solutions to Swedish government agencies, Redpill Linpro’s credibility and hands-on approach made them the ideal partner for this project.
“Redpill Linpro has been an active participant in several projects for Swedish government agencies, and an important partner during the dSam project - a project initiated to find reliable solutions for digital collaboration. They were highly recommended by others in the sector, so we reached out to them for help in choosing the right solution.” Jenny Nilsson, Elsäkerhetsverket
Thanks to Redpill Linpro’s efficient implementation, Elsäkerhetsverket was up and running with Rocket.Chat in just two days - a testament to their experience and commitment to supporting government clients.
“We understood Elsäkerhetsverket was in a position where they had to implement a new solution fast, or they would be left without any way to communicate internally since their current tools were being discontinued. We collaborated with Elsäkerhetsverket to make a quick and efficient implementation, to make sure their ability to continue their work wouldn’t be compromised.“ Filipa Lourenco, Redpill Linpro.
Redpill Linpro collaborates closely with Elsäkerhetsverket to ensure their communication platform operates seamlessly. This includes proactively assessing their needs, providing updates on new Rocket.Chat and Jitsi features, planning and executing system upgrades, and fine-tuning configurations to align with Elsäkerhetsverket’s changing requirements and expectations.
"A digital workplace and effective collaboration go beyond simply purchasing and implementing software—it’s an ongoing journey. As people evolve and their needs shift, the market adapts to meet these demands. We stay proactive in understanding our clients' evolving requirements, ensuring they have the right tools, configurations, and concepts to create a workspace that truly supports their goals." Filipa Lourenco, Redpill Linpro
Redpill Linpro has helped numerous clients migrate from proprietary collaboration solutions to open-source alternatives. With a comprehensive “one-stop shop” approach, the company not only hosts these solutions in its GDPR-compliant data center but also manages, supports, and continuously enhances them to meet client’s needs.
Photo: Elsäkerhetsverket
Result
Secure, productive and fast communication
Rocket.Chat supports communication and productivity at Elsäkerhetsverket, delivering tangible and impactful results:
- Always connected: No matter where they are, Elsäkerhetsverket’s users can reach colleagues and teams instantly, keeping work moving seamlessly.
- Fewer emails, faster results: Quick video calls have replaced endless email threads, saving time and getting things done faster.
- Ready for critical moments: Even during times when Elsäkerhetsverkets other systems go down, the systems delivered by Redpill Linpro as a cloud solution continue working, making Rocket.Chat and Jitsi the go-to communication tools in times of crisis.
- Enhanced productivity: By streamlining communication through messaging, audio, and video calls, Rocket.Chat and Jitsi eliminate delays to improve the team efficiency.
“One of the standout achievements is reliability. Over three years, we have raised only a few support tickets with Redpill Linpro which is a testament to the platform’s stability.” Jenny Nilsson
If you are on the lookout for a communication tool, here is a message from Jenny to you:
“There are many tools out there, and it’s important to choose one that fits your needs. We looked beyond the default options and found Rocket.Chat, which has worked perfectly for us. It’s easy to use and meets all our requirements.
Explore your options and pick what works best for you - there isn’t just one tool on the market. We're happy with our choice and have no plans to change it.” Jenny Nilsson
About Elsäkerhetsverket
Elsäkerhetsverket, The National Electrical Safety Board, is a Swedish authority that works for high electrical safety and to ensure that electrical equipment does not interfere with each other. Their mission is to prevent damage caused by electricity to people and property as well as interference with radio communication and business activities in the field of electromagnetic compatibility (EMC). They carry out supervision and market control, draw up regulations and general advice and contribute to standardization work at national and international level.
