Follow me over a bunch of blog posts where I share what I bring with me after working with Salesforce within the financial and fin-tech sector during a couple of years and several projects.
Digital transformation is not only about digitized information and louds of technology, it is also about organisation and new processes. Having digitized your business content and opened up to exchange data in smarter ways means that you have also established a foundation for evolving your business processes and organisational structure to face the challenges and opportunities of the digital revolution.
Digitization and access to new tooling creates new opportunities to introduce new processes and methodology to support new ways of working. This can include to involve customers or partners in new ways in your supply chain, use feedback from customers to strengthen your product offerings, introduce new payment flows or whatever can be done to increase efficiency in your business.