The digital era is upon us and at the same time as it present many organizations of today with challenges, it also gives us a lot of opportunities. To be successful with digitalisation you will require a business and IT organization that plays well together, interoperates seamlessly and work towards joint targets. With this in place you have the foundation to be digitally successful. This is easy to say, but harder to achieve. We took the liberty to play with a scenario where we believe that your organisation would be successful.
Running a company means – ideally—having clients. And if you are lucky enough to have them, you must make them happy or they'll wander off to your bitter rivals. The tricky thing here though, is that it can be difficult to know exactly what it is that makes each client happy.